Blistering Developers | ABN: 31 346 585 324

Our Data Privacy Policy

Effective Date: 1 Dec 2012

The following policy sets out how Blistering Developers (BD, we, us, or our) manage personal information.

We may make changes and update this Privacy Policy periodically. Please review our Privacy Policy each time you visit the site to stay informed on any changes.

DATA PRIVACY RIGHTS NOTICE

Blistering Developers is committed to complying with all relevant data privacy laws concerning individuals' personal information. Your state's laws may permit access, correction, and deletion of personal data, alongside opt-out options from our business's data collection practices. To submit an inquiry or question regarding any of the above, please email us at: support@blisteringdevelopers.com.

To opt-out of data collection or sharing your personal information with third parties, please email us at data@blisteringdevelopers.com or contact us here: Say G'day

What is Personal Information?

In Australia, the primary privacy law is called the Privacy Act 1988. This legislation regulates the handling of personal information by Australian government agencies and businesses. It includes the Australian Privacy Principles (APPs), which set out the rules for the collection, use, disclosure, and storage of personal information. The Privacy Act applies to most private sector organizations, as well as some government agencies, and is enforced by the Office of the Australian Information Commissioner (OAIC).

As detailed in the Australian Privacy Act, personal information means: “information or an opinion about an identified individual, or an individual who is reasonably identifiable: whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not.”

Data We Collect

We obtain data from clients, business partners, and third-party organizations to facilitate our services. This data includes the following:

• Provided by You (Examples include):
  • Your name, contact details, and certain identifiable information when you request to be contacted, inquire about our services, use our services, or send us data.
  • Messages, emails, and other correspondence and frequency of inquiries when you interact with us.
  • Any information required to provide a service or information you have requested from us.
  • Any information relating to you that you provide to us directly.
• Collected by Us: When visiting our website or utilizing our services, a specific subset of information is automatically gathered. Our servers capture technical data regarding your browser or device, which is transmitted during website visits or when advertisements are displayed or measured via our services. These server logs compile details such as web requests, internet protocol (IP) addresses or device identifiers, browser types, referring/exiting pages, and URLs, click counts, domain names, viewed pages, and similar data. Cookies are employed by us to collect this information across websites, mobile apps, and devices over time. These utilities assist in perception counting, visitor recognition, and delivering analytics on the efficacy of advertisements. Additionally, we utilize Google Analytics (or similar analytics providers) to gain insights into website usage.
• Obtained from Other Sources: We obtain data from various sources to validate locations of places individuals use, categorizing these locations (e.g., points of interest, businesses, residential, etc.) and defining their boundaries. We also obtain data via advertising networks, publicly available sources, websites, and services. Data collected includes personal data when you choose to provide it during registration (e.g., name, email, or phone number), where the decision to provide data is optional.

We may also obtain specific personal data from third parties such as email and phone details. We strive to ensure that all data is explicitly opted-in with clearly defined, legitimate use cases, to which the data subject consents, including sharing with non-affiliated third parties.

Blistering Developers does not knowingly accept, process, or sell any personal information related to minors. In the unlikely event we discover that personal information of a child under 18 has been inadvertently collected, as a leading priority, we will take immediate action to delete such data from our records.

How We Collect Data

We collect personal information when you provide that information to us directly via phone, email, in writing, or in person to enable us to provide you with our services, for you to engage in and use our services, including marketing endeavours.

We also collect personal data from publicly available sources and third parties to enable us to provide services to our clients.

How We Store Data

We are based in Melbourne, Australia, and store all our data locally in Melbourne. We apply multi-layered security, using password-protected equipment and software, ensuring files are secured behind firewall protections, and include measured access controls to data. Files are encrypted when transferred and done using secure protocols such as https (TLS). Any data that is no longer required as per the purposes listed in this policy, is either de-identified or deleted.

As a digital agency, we work with service providers based in a range of locations including outside of Australia or service providers who store their data in locations outside of Australia. Where data is sent outside of Australia, we strive to ensure we work with providers that commit to similarly high standards in storing data confidentially and securely.

How We Use Data

We use the data we collect:

• To refine, expand, and improve our services.
• To address inquiries, contact you to discuss our services and fulfill communication requests.
• To foster and boost participation with our services.
• For invoicing and payment purposes.
• For data analytics, evaluation, statistics, application, and functionality reporting.
• For sector analysis, demographic classification, market scrutiny, and other similar objectives.
• To provide third parties with data to assist us in providing our services.
• For fraud prevention, lead generation, analytics, fraud prevention, and associated activities.
• To comply with government and legal bodies as mandated by law or the terms of industry codes of practice or applicable licenses. In such instances, we need to disclose data pursuant to a court order or a subpoena.

Our use of personal information may expand beyond the aforementioned applications, however, it will be restricted to functions related to our business operations and activities.

Data We Share With Others

We may share the data we compile about an individual with others for the following reasons:

• As a component of delivering our services.
• With service providers (e.g., email and domain hosting providers such as Ventra IP, product distributors, market research and marketing entities such as Google).
• With third parties for business purposes. When we share personal data for this reason, we establish a contract that describes the purpose and requires the recipient to keep that data confidential and not use it for any purpose other than performing the contract.
• For data analytics, evaluation, statistics, application, and functionality reporting.
• For sector analysis, demographic classification, market scrutiny, and other similar objectives.
• To provide third parties with data to assist us in providing our services.
• With entities that deal with fraud prevention, identifying illegal activities, lead generation, analytics, and associated activities.
• With financial institutions such as banks for invoice and payment purposes.
• With financial managers or other agents (with legal authority and/or your express consent such as Power of Attorney) acting on your behalf.
• Legal or government authorities when mandated to do so by law.

Update or Access Your Data

Request Access

Let us know you'd like to access your data by emailing: data@blisteringdevelopers.com

Information to include in your access request email:

• Your name and preferred contact details.
• The personal information you want to access.
• How you'd like access to the personal information (for example: receiving a copy by email or post, or if you just want to look at the information).
• If you authorize a person or organization to access the personal information on your behalf.

On receiving your email, we will respond with an acknowledgment within 24 hours. We'll then contact you via your preferred method within 21 days to confirm details relating to your request/query and request details for a 100-point check to verify your identity as a measure to ensure the released data is being sent to the appropriate, verified entity. Once verified, and where there are no other outstanding considerations, we will promptly deliver you access to your personal information in the way you asked to access it if it is reasonable and practical to do so. In the rare event, we are unable to give you access to your personal information in the way you requested, we will do our very best to promptly give you access in a way that meets both ours and your needs.

In certain instances, in accordance with Australian privacy law, we may need to deny an access request if we assess:

• Adequate documentation has not been provided to verify your identity.
• That giving you access may endanger the life, health, or safety of any individual, or endanger public health or safety.
• Your personal data is part of existing or anticipated legal proceedings with us.
• That giving you access would have an unreasonable impact on the privacy of other individuals.
• Your request is frivolous or vexatious.

In the event we are unable to fulfill your access request, we will go through the reasons with you in writing, give you information on how you can make a complaint, and provide you with options for ways forward where possible.

Request Correction

If you think the personal information held with us requires correction, contact us, and let us know by:

• Email: data@blisteringdevelopers.com
• Web: Say G'day

Information to include in your correction request email/website contact form:

• Your name and preferred contact details.
• The personal information you want to correct.

On receiving your email, we will respond with an acknowledgment within 24 hours. We'll then contact you via your preferred method within 21 days to confirm details and request documents for a 100-point check to verify your identity as a measure to ensure the correction is being requested by the appropriate, verified entity. Once verified, and where there are no other outstanding considerations, we will promptly add, change, or delete your personal information as requested.

In accordance with Australian privacy law, we may be unable to correct your personal information if doing so is unreasonable. In the event we are unable to fulfill your correction request, we will go through the reasons with you in writing, give you information on how you can make a complaint, and provide you with options for ways forward where possible.

Using Our Service Anonymously

You can use our services anonymously. Doing so may potentially limit our ability to deliver:

• Our full set of services.
• Customized information.
• Troubleshooting activities.
• Thorough investigations for any encountered issues.

General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR) is a comprehensive data privacy and security law that was implemented by the European Union (EU) in May 2018. It is designed to protect the personal data and privacy of individuals within the EU and the European Economic Area (EEA) by regulating the collection, processing, and storage of personal data by organizations. The GDPR applies to all companies that handle the personal data of EU citizens, regardless of where the company is located.

'Personal Data" in GDPR refers to any information which is related to an identified or identifiable natural person. The data subjects are identifiable if they can be directly or indirectly identified, especially by reference to an identifier such as a name, an identification number, location data, an online identifier or one of several special characteristics, which expresses the physical, physiological, genetic, mental, commercial, cultural, or social identity of these natural persons.

While based in Australia, as a digital agency, we collaborate with clients globally. To comply with the GDPR, we provide the following details with regard to individuals located within the EU. We collect and maintain personal data about individuals within the EU or transmitted through the EU in instances including but not limited to, where a client within the EU accesses our website, expresses interest in our services, requests information, or utilizes our services. In these and similar instances, we will manage the personal data collected in compliance with this policy.

In cases where data is managed and/or surveyed within the EU, individuals have additional rights, including:

• The right to request the deletion of your personal information unless its retention is necessary to fulfill a legal obligation or to assert or defend legal claims.
• The right to limit our managing of your personal information in cases of inaccuracy, unlawfulness, or when deletion is pending due to legal obligations.

Give Us Feedback or Register a Complaint

To give us feedback or tell us about a complaint, you can contact us via:

• Email: support@blisteringdevelopers.com
• Web: Say G'day

On receiving your email, we will respond with an acknowledgment within 24 hours. We'll then contact you via your preferred method within 21 days to confirm details and verify your identity. Once verified, and where there are no other outstanding considerations, we will promptly investigate your feedback or complaint and work towards requested outcomes. If we are unable to resolve your complaint within 30 days, we will tell you and work together towards a mutually suitable extension date.

If you're not happy with the outcome or the way your complaint was managed by us, you can escalate the complaint by contacting:

The Office of the Australian Information Commissioner

Anything else you want to know? Say G’day!

For questions about how we manage your personal information, any queries or to just say hello the Aussie way, contact us via:

Email: gday@blisteringdevelopers.com

Web: https://blisteringdevelopers.com/contact-us